In the last one week, I have faced a situation where I have had to deal with some truly difficult customers at work. For the sake of context, I have to point out that I work as a cashier at a restaurant here in the city. Now most of the customers I deal with tend to be nice people, and it helps too that I also try to be nice to people (which means that even those who are not nice by nature feel compelled to at least act nice).
Now the first case where I had to deal with a difficult customer in the last one week was one where the fellow (who had eaten in the restaurant where I work as a cashier) just threw the cash at me. When I hesitated in picking it, he started yelling at me, at the top of his voice, telling me how useless I was and other things. Suffice it to say that I had great difficulty dealing with that particular customer.
The second case where I had to deal with a difficult customer was one where the gentleman (if I can refer to him as such), gave me a 10-dollar bill (yes, a tenner), and then started claiming that he had given me the hundred dollar bill. Initially, I thought the fellow was trying to be funny. He wasn’t. I was shocked. The interaction degenerated fast. Security had to be called. It was that bad.